Terms & Conditions of Sale

By purchasing or ordering the Goods and/or Services, you agree to be bound by the terms and conditions set out below. Before placing your order, if you have any questions relating to these Conditions please contact us via our website at www.qss-vape.co.uk or by calling us on 01273 747853.

  • Conditions" means these terms and conditions;

  • "Goods" means any goods you purchase under these Conditions;

  • "Personal Information" means the details provided by you to us;

  • "Services" means any services you order or otherwise purchase under these Conditions;

  • "Subscription Services" means Services to which you subscribe on an ongoing basis, for example technical support Services;

  • "Us/our/we" means HOVE VAPOR INC LTD t/a QSS VAPE, a company registered in England and Wales under the number 09400543 with registered office located at 28 George Street, Hove, BN3 3YA VAT number 245195009.

1. Rights and Obligations

  • 1.1. You undertake:

  • 1.1.1. to pay any amounts due to us in a timely manner;

  • 1.1.2. that all Personal Information provide to us is true, accurate, current and complete in all respects;

  • 1.1.3. to notify us immediately of any changes to your Personal Information using the contact details in Clause 5.4; and

  • 1.1.4. not to impersonate any other person or entity or to use a false detail.

  • 1.2. We reserve the right to modify the price, content or withdraw, temporarily or permanently, some or all of the Goods or Services available.

  • 1.2.1 We also reserve the right to change or add to these Conditions from time to time.

  • 1.3. Unless you have placed an order for any Goods or Services, by the time such a change takes effect, we shall not be obliged to give you notice of any such modification or withdrawal.

  • 1.4. From time to time we may also have to make changes in the specification of any Good or Service:

  • 1.4.1. to make it conform with any applicable safety or other statutory requirements; or

  • 1.4.2. to make it reflect changes in the manufacturer's specification,
 but we will endeavour to ensure that such changes do not reduce the quality or performance of such a Good and/or Service. Where you have placed an order for the affected Good and/or Service and such changes are substantial, we will notify you in advance to ensure that you still wish to proceed with any order that you have placed.

  • 1.5. Goods and Non-subscription Services:

  • 1.5.1. You are subject to the policies and Conditions in force at the time of order, unless we are legally obliged to make changes to these Conditions that apply retrospectively. If this happens, these changes will apply to any orders we have not yet fulfilled when the changes took effect, even if your order was placed previously.

  • 1.5.2. We shall not withdraw or modify to your substantial detriment any of the Goods for which we have accepted an order from you, other than where such modification or withdrawal is required as a result of events outside of our reasonable control.

  • 1.6 Estimated time frames for delivery of Goods are estimates only and delays may arise due to matters outside of our reasonable control.

2. Orders

  • 2.1. Goods and Services are available only to individuals who we, in our absolute discretion, consider eligible. The eligibility criteria include, without limitation, those whose applications are acceptable to us and those who are residents in the UK. All products on our website are available to individuals who are 18 years old or over and by ordering or otherwise purchasing such products, you confirm that you are 18 years old or over.

  • 2.2. When requested by us, you must provide your name, phone number, address, payment details and other requested information.

  • 2.3. Each order placed by you will be treated as an offer to purchase the Goods to which your order relates. The contract will only be completed when we dispatch the Goods/commence the provision of the Services (as applicable) or when we take any due payment from you (which includes debiting your payment method), whichever is the earlier.

  • 2.4. You acknowledge that any automated acknowledgement given when you place an online order shall not amount to our acceptance of your offer to purchase.

  • 2.5. We may, at our own discretion, limit, restrict or reject any order you place at any time prior to the contract having been completed. Where this happens, we will attempt to contact you. We also reserve the right to limit or prohibit sales to dealers or to entities that we believe, in our sole discretion, are making use of the Goods or Services for profit.

3. Price and Payment

  • 3.1. The price of Goods shall be the price of which we inform you prior to accepting your order. Prices include VAT at current rates unless stated otherwise.

  • 3.2. If you fail to make any payment when due then, without prejudice to any other right or remedy we may have, we may:

  • 3.2.1. where you have ordered Goods cancel this agreement; and/or

  • 3.3. You confirm that any payment method you use is yours.

  • 3.4. Payment methods are subject to validation checks and authorisation and we will not be liable for any delay or non-delivery caused by failure of such checks or authorisation.

  • 3.5. Once your Goods have been collected and/or otherwise received by you, all risk of damage to, or loss of, the Goods shall pass to you.

  • 3.6. Irrespective of your receipt of the Goods, the passing of risk or any other provision of these conditions, ownership shall not pass to you until we have payment in full for the Goods.

  • 3.7. Until such time as the ownership passes to you, you shall hold the Goods on our behalf and keep them safe and identified as our property, and we shall be entitled to ask you to return the Goods to us.

4. Cancellation, Returns and Exchanges

  • 4.1. Without prejudice to our rights under Clause 1 above, if either party breaks the terms of these Conditions in any material way, the other party can terminate these Conditions by giving the other party 7 days' written notice.

  • 4.2. In certain situations, we may be prepared to give you a refund or exchange for Goods if you change your mind.

  • 4.3. Goods and/or Services ordered online or over the phone only

  • 4.3.1. Consumers ordering Goods or Services at a distance (such as via telephone or online) have certain cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000.

  • 4.3.2. You may cancel any order for Services any time within 7 working days from the day after placing your order, however, you may not cancel once we have started providing any part of such Services to you with your agreement.

  • 4.3.3. You may cancel any order for Goods other than audio or video recordings or software at any time within 7 working days from the day after receiving your Goods without liability to us.

  • 4.3.4. A working day is any day except Saturday, Sunday and UK public holidays.

  • 4.3.5. You may cancel your order by calling us on 01273 747853

  • 4.3.6. If you cancel an order for Goods, they must be returned to us within a reasonable period, complete (with any accessories, leads or other items provided with the Goods) and undamaged, with proof of purchase. If you fail to return the Goods in this manner, we may charge you the costs we incur in recovering the Goods from you (which may be substantial) or the stand-alone retail value of any missing or damaged items.

  • 4.3.7. Unless collection of the Goods has been arranged, you must return the Goods by sending them to Returns Team, QSS Vape, 28 George Street, Hove, BN3 3YA in some occasion at your cost. It is your responsibility to ensure that the Goods are received by us and we recommend using Special Delivery or Signed For services where appropriate.

  • 4.3.8. You shall be under a duty to take reasonable care of the Goods until received by us and it is your responsibility to ensure that the Goods are not damaged whilst in transit using transport arranged by you.

  • 4.3.9. You are entitled to examine any Goods ordered as you would in a shop. However, if you use the Goods, you may lose your right to cancel your purchase. Use would include, but not be limited to using the Goods by charging, filling or vaping. We reserve the right to charge you for the value of any Goods returned which have been used or damaged whilst in your possession, up to the full cost price of the Goods.

  • 4.3.10. If you cancel your order in accordance with the provisions of this Clause 4.4, and 4.4.9 we will refund any sums paid by you in relation to your order (less our costs if we have to recover any Goods from you under Clause 4.4.7) within 30 days.

5. Your Personal Information

  • 5.1. We need to collect certain Personal Information to provide you with the Goods and/or Services.

  • 5.2. You agree that we may use, update, share and process your Personal Information in accordance with our privacy policy.

  • 5.3. If you would like us to tell you what information we hold about you please write to: The Data Protection Office, QSS Vape, 28 George Street, Hove, BN3 3YA. We may charge a £10.00 administration fee. Please include your full name, address and a copy ID with each request.

7. Limitation of Liability

  • 7.1. We will not be liable for any loss or damage caused by us in circumstances where:

  • 7.1.1. there is no breach of a legal duty of care owed to you by us; and/or

  • 7.1.2. such loss or damage is not reasonably foreseeable.

  • 7.2. We will not be liable any loss or damage caused wholly or mainly by your breach of these Conditions.

  • 7.3. Nothing in these Conditions shall:

  • 7.3.1. exclude or limit our liability for death or personal injury resulting from our acts or omissions or those of our servants, agents or employees; or

  • 7.3.2. limit your rights as a consumer under applicable UK law.

  • 7.4. All Services are provided on a commercially reasonable basis. Although we will provide the Services with reasonable skill and care, we make no warranty that the Services will meet your exact requirements or that they will always be available.

  • 7.5. The Goods, where new, are sold with the benefit of and subject to the terms set out in any warranty or guarantee given by the manufacturer of the Goods. This is in addition to your legal rights in relation to Goods which are faulty or which otherwise do not conform to the legally required standard.

  • 7.6. Each provision of this Clause 6 operates separately. If any part is disallowed, or is not effective, the other parts will continue to apply even after our agreement has been terminated or cancelled.

8. General

  • 8.1. Events Beyond the Parties Reasonable Control: If either of us cannot do what we have promised because of something beyond our reasonable control such as lightning, flood, exceptionally severe weather, fire, explosion, war, civil disorder, industrial disputes, acts or omissions of persons for whom we are not responsible, or acts of local or central government or other competent authorities, such party will not be liable for this.

  • 8.2. Third Parties: Nobody but you and us can benefit from these Conditions under the Contracts (Rights of Third Parties) Act 1999.

  • 8.3. Assignment: You may not but we may, assign, charge or otherwise dispose of our rights under these Conditions. Any attempt by you to do so shall be void.

  • 8.4. Governing Law: These Conditions will be governed by English Law and if you are not happy with how we deal with any disagreement and want to take bring court proceedings, you must do so within the UK.

  • 8.5. Each Clause of these Conditions operates separately. If any part is disallowed, or is not effective, the other parts will continue to apply even after our agreement has been terminated or cancelled.

  • 8.6. Call Monitoring: Monitoring or recording of your calls may take place for our business purposes. Calls to our customer service numbers should incur local call costs from a standard BT line, calls from other providers may vary and calls from mobiles may cost significantly more.

9. Handling Complaints and Sending Notices

  • 9.1. If you wish to make a complaint you may do so in the following way:

  • 9.1.1. by calling 01273 747853 in writing addressed to: Customer Care, QSS Vape, 28 George Street, Hove, BN3 3YA; or by email: info@qss-vape.co.uk

  • 9.2. Proof of sending does not guarantee our receipt of your notice. You must ensure that you have received an acknowledgement from us, which should be retained by you.

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